Privacy Policy

This Privacy Policy describes how we at Shiv (“we,” “our,” or “us”) collect, use, and disclose your personal information when you use our website and services, or otherwise communicate with us.

By using our website and services, you agree to the terms of this Privacy Policy. Please read it carefully.

Personal Information We Collect

We collect personal information that you provide to us directly when you use our services. This includes:

Contact Details: Your name, email address, phone number, and any other contact information you provide.
Project Information: Details about your projects, including any images, sketches, or design specifications you submit.
Payment Information: Details related to your payments, such as transaction IDs, payment confirmations, and other financial details. We do not store your full credit card information.
Communication: The content of your communications with us, for example, when you contact customer support or make an inquiry.

We also automatically collect information when you use our website, such as your IP address, browser type, and usage data through cookies and similar technologies.

How We Use Your Personal Information

We use your personal information to provide and improve our services, including to:

Process your payments and fulfill our service agreement with you.
Communicate with you about your projects and our services.
Maintain and manage your account, if you create one.
Provide customer support and respond to your inquiries.
Enhance and personalize your experience on our website.
Detect and prevent fraudulent or illegal activities.
Comply with legal obligations.

How We Disclose Your Personal Information

We may disclose your personal information to trusted third parties who perform services on our behalf. This includes:

Payment Processors: To securely process your payments.
Service Providers: To help us with website hosting, data analytics, and customer support.

We will not share your personal information with third parties for marketing or advertising purposes without your explicit consent. We may also disclose your information if required by law or to protect our rights, our services, or the safety of others.

Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

We retain your personal information for as long as necessary to provide our services, maintain your account, or comply with our legal obligations.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing of your data.

To exercise any of these rights, please contact us using the details below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.